Things you need to know about your LED Sign

  • Each LED sign is unique to the number of characters you choose to add to your sign. We recommend these sizes to create the best outcome. *Height will vary on the font and number of letters.

    Signs can be made up to two lines and these are our recommended number of letters per line.

    • 18in - Max 6 letters per line (Starting at $240+)

    • 24in - Max 9 letters per line (Starting at $320+)

    • 30in - Max 13 letters per line (Starting at $400+)

    • 36in - Max 16 letters per line (Starting at $480+)

    • 45in - Max 19 letters per line (Starting at $560+)

    After you’ve placed an order, there may be times when we need to adjust the width of your sign during our creative process to create a nicer look/feel, this may incur additional charges and we’ll let you know once we're in the process of drafting your order.

  • All our LED signs come with a one-time 1-year warranty from your date of purchase.

    You will need to produce the following to consider your warrant valid:

    1. Your purchase receipt we will accept your product and fix and/or replace it, depending on the issue.

    2. The sign and all it’s materials, excluding the stand-off mounts.

    We will ask you to send us the original sign back and provide you with paid postage, so that we may locate the issue and fix it. We recommend keeping the box your sign came in if possible.

  • Signs are not covered under warranty for the following reasons:

    • Items that have water damage. Our products are NOT waterproof and will make sure that is indicated on the sign.

    • A sign that has been altered, such as the transformer/battery pack/power supply has been replaced or changed in any way.

    • Signs that have not been secured appropriately as we do not mount the signs, we are not liable for how your sign is secured.

    • Signs that have been taken apart, this means the LED and lights have been removed from the acrylic backing.

  • LEDs have a longer lifespan compared to signs that are made of neon and fluorescent lighting. LED offers more hours of display time than neon. LEDs also do not risk leakage of gasses, which means the lights don't go dim as neon lights can.

  • All LED signs will come with:

    • Remote with dimmer (battery not included)

    • Standoff screws

    • Transformer/ Cable/ Power Supply

    The LED signs are also made with a clear 1/4” acrylic backing to secure the LED lights in place.

  • When caring for your sign:

    • Always check the battery, transformer, and power source to ensure that there is no damage to them.

    • Keep your sign in an area that is safe from small children and animals.

    • DO NOT leave your sign outside in uncontrolled environments. These can easily damage the quality of your sign as well as its longevity.

    • DO NOT leave your sign on for long periods of time to maintain the longevity of your LED sign.

    • Make sure your sign is plugged into a surge protector and keep away from exposure to water to avoid any serious injuries or electrical fires.

  • Our signs are 100% for indoor use only.

    If you plan to use them outside, for an event, this is at your own risk.

    For any outdoor usage, we highly recommend keeping an eye on the weather, and any water near the power source of your sign and to never leave your sign unattended as Happy Coffee Designs is not responsible for any electrical fires, shortages, or damages that may occur if not looked after or cared for appropriately.

  • As a small business, our turnaround time is between 4-5 weeks for custom LED signs. While we would love for you to receive your item sooner than that, we do work full-time during the week and want to make sure your order is made carefully and accurately.

    We understand that our time frame may not work for everyone, so please plan accordingly.

  • Depending on the level of usage, our signs have a longevity of an estimate of up to 3-4 years.

    Again, this is dependent on the level of usage.

  • Like our other orders, please contact us immediately and send us photos of the shipping box and the sign so that we may file a complaint with the shipping company.

    If the damage is superficial, we will request that you send us the sign back (postage will be provided) so that we may replaced whatever was damaged and send your sign back to you.

  • All signs come with a standoff mount.

    If you choose not to use our stand-off mounts, please consider the weight of our signs and that the signs have a power plug, you need to allow space for this to remain undisturbed or to hang freely so that it does not ruin the source of your sign.

    You may also choose to use your own method or material to hang your signs using the holes within your LED sign (such as chains, fishing lines, etc.) again, how you choose to put your sign is at your own discretion and we are not liable for how your sign is secured.

    Setting up your stand off mounts:

    1. You will first unscrew the back of the mounts and find a placement for them within the designated area of your wall.

    2. If you are mounting on walls that DO NOT have studs, please remember to use Dry Wall anchors to support the sign

    3. Once you’ve secured the base of the stand-off mounts, you will align the holes in the sign to the stand-off mounts on the wall to secure them in place.

    4. Using the remaining wider screws, you’ll begin securing your sign.

  • In the near future, yes, we plan on offering more colors as well as the possibility of an all-in-one light that can change colors using one remote.

  • We are not accepting any changes in fonts at this time. We recommend using the fonts we provided as these are fonts we are familiar with.