Frequently Asked Questions

TO ALL CUSTOMERS: It is important to understand that, while we would love for our products to last forever, over time, like any other product, products are expected to have wear and tear. This is all dependent on the environment and level of usage. Once a product leaves our shop, we are not liable for any damages, injuries, or changes in your wood products that may occur. It is the final owner’s responsibility to check on their products often and to care for them to maintain their longevity.

Product information

  • Most of our products are made-to-order, as part-time makers, with full-time gigs, your order can take up to 4-weeks to complete.

    However, we continue to try and get your orders completed sooner!

    Once your order has been completed and packaged, there may be an additional 2-3 days to reach the post office.

  • We handpick all the wood we use. Natural imperfections of the wood such as knots, nicks, cracks etc. are not seen as flawed to us, we believe this adds character and makes products unique. You will be receiving a one-of-a-kind item. Signs may warp if left outside or in a non-climate controlled environment.

    We currently use polyurethane wood finish to coat surfaces, protecting them from scratches and helping to resist water damage. However, it is not 100% and we encourage customers to be aware of where the product is placed and for how long.

  • If your order has been already been created and completed, unfortunately, we will need to charge you for another product order.

    We do our best to catch the mistakes on our end as well, but we encourage you to review the spelling, links, etc. before purchasing.

  • We’re sorry to hear that!

    Please understand that we have no control over what happens after we drop your item off at the post office. So if your item is damaged when it gets to you, please take a photo and send it to us immediately, so that we can work with the post office to claim this problem.

  • Depending on the product and supply cost, we may consider doing a discount for bulk orders. Please contact us directly on instagram @happycoffeedesigns or by emailing us at happycoffeedesigns@gmail.com.

  • We currently purchase our t-shirts and produce them in-house. Which means we make a handful of t-shirts at a time. We currently heat press our t-shirts using Siser Heat Transfer Vinyl (HTV). To ensure the longevity of your t-shirts, we include care instructions on our t-shirt tags.

    We have some pre-made, screen printed t-shirts made through a third party seller (often Printful) in case we for some instance run out of blank shirts.

    Our t-shirt sizes are dependent on our supplier and sometimes sizes are back ordered. We recommend signing up for our waitlist and when we restock you'll be one of the first to know!

Payments

  • We accept all major credit cards that are processed through Stripe, our third-party processing site, and PayPal for items purchased through our website.

    Custom orders are invoiced through Stripe, Square, Venmo, or PayPal. We do not accept cash payments.

  • Refunded payments will appear in your account within 5-7 business days depending on your bank.

  • If you buy an item then notice a coupon code shortly after your purchase you are committed to the first sale. We can not give out price adjustments, thank you for your understanding!

Custom Orders

  • We love custom orders! Complete our custom order form here.

    Once we receive your inquiry, please allow us 24-48hrs to get back to you.

    Please keep in mind custom orders are priced differently than products sold on our site.

    ALL CUSTOM AND PERSONALIZED ORDERS ARE FINAL SALES. Payment must also be made in full before we begin your order.

  • Custom orders are invoiced through Stripe, Square, Venmo or PayPal. No cash payments.

    Payment must also be made in full before we begin your order.

  • Yes we do!

    Please email us directly happycoffeedesigns@gmail.com so that we may start building your signs based on your inspiration and look/feel.

    We also encourage you to save any inspiration photos for us to work off of as well.

  • We are open to any custom work! As long as we can do them :)

    Please reach out to us with your ideas and we’d love to bring them to life!